Frequently Asked Questions (FAQ)

What is included in the ARTBOX?

As we have a variety of options/themes for you to choose, different themes may come with different materials. You can always refer to the description of each product for more information. (Shop now!)

How does the Monthly Subsciption Box works?

We have different package for our Monthly Subscription Box (1 month, 3 months, 6 months and 12 months). Once you purchase it, we will ship out the box to you on the 1st of next month and the following months depending on which package you purchased. Every month will have different UNIQUE theme of art projects. (What’s inside the box this month?)

When will you ship out after I purchase?

Upon successful purchase:

a) For Limited Edition Box, it will ship out within 3 working days

b) For Monthly Subscription Box, it will ship out on the 1st of next month and the following months depending on which package you purchase

What does my kids get to learn from ARTBOX?

ARTBOX is our online art and craft program specially designed for kids of 6 to 12 years old, where it covers wide variety of art projects that include drawing, sketching, coloring, painting, and craft.

For what age that the ARTBOX is suitable?

Currently our range of products are suitable for kids of 6 to 12 years old

Is Monthly Subscription Box suitable for boy?

Yes, our monthly theme is carefully planned and designed which is suitable for both boy and girl

How much is shipping fees? Do you ship to Sabah/Sarawak?

Yes, we ship nationwide (Malaysia). Shipping is FREE for West Malaysia while shipping fees of RM20 per shipment is applicable for East Malaysia.

Can I skip a month if I purchase 3 months plan?

For monthly subscription box, the plan will automatically start from next month onwards from the month you purchase. For example, if you purchase 3 months plan in January 2021, then it is for the period of February 2021 to April 2021. Hence, you could NOT choose which period or which month to skip.

How do I update my mailing address?

You can login to your account on our website and update all your information.

How can I make order/purchase?

Go to our Shop > Pick your preferred choice of ARTBOX > Add to cart > View your Cart > Proceed to checkout > Fill up your information and Make Payment via your preferred payment methods

If there is any questions, you can always contact us directly via Whatsapp or Email

What payment methods do you accept?

Currently, we accept VISA & MASTER credit/debit card, FPX (Online banking), and E-wallet (Grab, Fave, TouchNGo, Boost, MaybankQR, ShopeePay, MCash, NetsQR).

We also offer Buy Now Pay Later (BNPL) payment plan with 0% interest:
a) Grab PayLater – Pay later in 1 Month OR Split total bill to 4 months instalments (1st payment on the spot)
b) Fave PayLater – Split total bill to 3 months instalments (1st payment on the spot) + extra 5% cashback
c) Atome – Split total bill to 3 months instalments (1st payment on the spot)
d) Hoolah – Split total bill to 3 months instalments (1st payment on the spot)
e) myIOU – 30% upfront payment and split remaining bill to 2, 3 or 6 months instalments at your preference