1) Orders and Refund
1. Orders are only considered successful upon completing payment.
2. All successful orders will be shipped out according to the schedule listed in the shipping clauses (2) below.
3. For Monthly Subscription Box, the duration will automatically start on next month onwards following the month of purchase. Hence, you are NOT allowed to choose or skip any month.
4. For promotional products, kindly apply the discount voucher before check out and make payment.
5. Customer has the right to raise dispute and get refund in the event that:
i) Purchased products/services have yet to be rendered/delivered from our side according to the time frame stated in shipping policy (2) below OR
ii) Any issues with the order received (including wrong product or incomplete materials)
6. For refund under condition 5(ii) above, kindly return the original package/item without damages within 5 working days. We will inspect and confirm the original package/item before releasing refund.
2) Shipping
1. For Monthly Subscription Box, it will be shipped out on the 1st of next month and the following months, depending on which package that you purchase.
2. For Limited Edition Box, it will be shipped out within 3 working days after purchase date.
3. Customers will usually receive the products within 3 working days after shipping date (it might take longer time to arrive for outskirt area) for Malaysia while within 10 days for Singapore.
4. Shipping fees:
a) West Malaysia – FREE
b) East Malaysia – RM10 per shipment
c) Singapore – RM20 per shipment
